Cancellation and change of service policy
Changing your service
You can change the services you’ve agreed to in your DADAA Client Service Agreement – Schedule of Supports. To do this, talk to your DADAA contact person.
You need to give two weeks’ notice for any changes. Both you and DADAA must agree to the changes.
DADAA will agree to changes if:
• They don’t negatively affect your Individual Goal Plan
• They don’t disrupt other DADAA programs
• They fit within the usual types of support offered in your Service Agreement
You can ask for an updated DADAA Client Service Agreement – Schedule of Supports at any time.
Cancelling a service
You can cancel by:
• Talking to DADAA staff in person
• Calling one of the DADAA offices
• Emailing: clientservices@dadaa.org.au
One-on-one services (like individual support, mentoring or transport).
If you need to cancel a service, you must tell us at least 7 days’ notice before your scheduled service.
Studio program
DADAA’s studio program runs for a set period. You can review your program as required. To stop or change your place in the program, you must give two weeks’ notice.
If you miss a session
Under NDIS rules You will be charged for the full session.
If you don’t tell us you want to stop attending
You may be charged for up to 4 weeks of missed sessions. This is called an unplanned exit.
If you don’t cancel in time
If you don’t show up and haven’t cancelled with enough notice:
DADAA may charge 100% of the service fee, based on NDIS pricing
If DADAA cancels
DADAA may need to cancel a service due to things outside of our control.
If this happens:
• You won’t be charged
• We’ll try to find another staff member or offer a new appointment time that works for you. However, this might not be possible.
